Terms of service

1 : (General Provisions)

1. Westrock Inc. (hereinafter "our company", "we", "us") will determine the "Wholesale Japan Service Terms and Conditions" (hereinafter "Terms of Service") and any other individual rules and bylaws operated by our company on https://wholesalejapan.shop/ (hereinafter "this site").
In the articles below, the Terms of Service and individual agreements are collectively referred to as the Terms of Service.
2. We reserve the right to change or specify new individual agreements at any such time as we deem necessary. In cases where the Terms of Service and individual agreements contain contradictory statements, individual agreements shall be preferentially applied.
Individuals who wish to use our service acknowledge that using our service constitutes acceptance of both the Terms of Service and of any individual agreements, and accept that these apply collectively to all use of our service.
3. For individuals who wish to use our service, upon agreeing with our Terms of Service and registering on our site with the necessary information through our prescribed process, will qualify as a member (hereinafter "member") upon approval by our company.
4. Our terms and services will apply to all members, and all members are obligated to comply with the contents.
5. We are not liable for any damages or losses caused by violation of our Terms of Service.
6. We reserve the right to change, amend, or modify the Terms of Service at any time without prior notice. Any changes to our Terms of Service will take effect immediately once updated on our site.

2 : (Member Registration)

1. To become a member on our site, individuals will be required to enter personal information on the designation registration form on our site. Individuals are responsible for inputting all necessary information as accurately and completely as possible when registering for membership.
2. Members are limited to one account per person, and registration of multiple accounts is prohibited. In the event that an individual is determined to have multiple accounts, we reserve the right to suspend or delete the member's account(s). We will not be held liable for any damages or losses caused as a result of this.
3. Persons are prohibited from having third parties register to become a member on their behalf.
Minors who wish to become a member on our site must first obtain the consent of a parent or legal guardian. Refunds or cancellations of purchases will not be granted due to a member being a minor.
4. In the case that any of the following instances are found, we reserve the right to deny membership. In addition, we reserve the right to suspend or terminate membership after approval of membership registration.

If a person's membership has been cancelled or suspended in the past.
If a person has failed to pay for our services in the past.
If a person has refused to pay or has filed for a refund via a financial institute or credit card company for fees charged by our service in the past.
If a person has intentionally acted to obstruct or harm the operation of our service.
If falsehoods, inaccuracies, or insufficient information is found in a person's registered information.
If a minor has registered for our service without obtaining permission from a parent or legal guardian.
If a person has violated any of our Terms of Service.
If we are unable to confirm the authorization code for a credit card transaction with a person.
Any other case we deem appropriate in accordance with our Terms of Service.

3 : (Account Management)

1. Once we have approved member registration, a user ID and password will be granted to the member. Members are responsible for protecting their own user ID and password information, and are responsible for regularly changing their password. We are not liable for any losses or damages incurred from a member's negligence of this responsibility.
2. Members are prohibited from the sharing, lending, transfer, sale, etc. of their account benefits or user ID to a third party.
3. Upon confirmation of a registered user ID and password, we consider the user of the account to be the owner, and use of the account to be the member's full responsibility. We will not be liable for any losses even in the case of unauthorized use of an ID by a third party. Payment to cover any damages incurred to the member or our company will be the member's responsibility.
4. Members are responsible for immediately updating any registered information accordingly on their account management page in the event of any changes. We are not liable for any losses or damage incurred due to a member's negligence or failure to comply with the designated procedures on our site. Depending on the order stage or payment method, there may be cases where payments or shipments are processed using previously provided information. Our company will not be held liable for any inconveniences or damages caused by this.
5. Members are able to withdraw membership and deactivate their account through the designated procedures on their account page. As such, members must confirm if they have any remaining orders on their account that have not yet arrived or been completed before withdrawing membership. In the case that we determine the owner of an account to be deceased, we reserve the right to judge the account as inactive and deactivate it.

4 : (Handling of personal information)

1. Wholesale Japan may use your personal information for the following purposes as defined in our Privacy Policy:
1. Management of user and order information
2. Product sales, charging of various fees
3. Shipment of orders
4. Notifications regarding sale campaigns, new product information, and important site operation news
5. Newsletter distribution
6. Conducting surveys
7. Point and coupon rewards
8. Contacting users for confirmation and answering inquiries
9. Statistical survey or data analysis
10. Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through partner companies.
  Sharing method: through sending documents or electronic/electromagnetic methods to third parties
11. Other purposes conforming to or closely related to the above listed purposes
2. Wholesale Japan, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.
1. In the case that disclosure of payment information to related parties is necessary
2. In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.
3. Disclosure of user and sales information for the purpose of improving our service to third party partner companies.
4. In the case that our business or part of our service is entrusted to a third party.
5. Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.
6. When required to in accordance with personal information protection laws, or other laws.
3. Users can request for exemption from having their personal information shared by Wholesale Japan for any of the reasons listed in the previous section (excluding (1)(2)(6)).
4. In order to provide members with a better service, this site uses cookies. Further, we make records of our members' access history and site usage in order to authenticate users of our service. We may also record the following information:
- IP addresses used to access our servers.
- Device used when accessing our site through a mobile device.

5 : (Suspension/Termination of Membership)

In the event that we determine a member has taken any of the actions below, we reserve the right to without prior notice suspend or terminate that member's account. Our company will not be held liable in case of any losses or damages resulting from suspension or termination of membership.

Not completing payment of any fee(s) charged within the designated payment period.
Using a user ID for illegal purposes, or having a third party use a member's account for illegal purposes.
Requesting a chargeback or refund through a credit card company or payment agency.
Using our service for fraudulent or illegal activity.
Violating our Terms of Service
Violating the law
Facing administrative disciplinary action
Being or thought to be associated with antisocial organizations or forces
Failing to correctly input a login password after a certain number of attempts (in order to protect members' personal information)
Leaving an account inactive for a period of time determined by our company
Any other reason we deem a person to be ineligible for membership

6 : (Service Details)

1. Our service is to make members purchase products or services (hereinafter "items") from our online store and to ship purchased items to members' registered addresses.
2. Terms of the Compensation:
- - If an item arrives broken, damaged, or missing parts, please apply for compensation within 7 days in order to receive a refund or exchange your item.
- - In order to apply for compensation you must submit the following:
  1. 1) Proof of a damage report/claim placed to the post office or delivery company. (E.g. your reference number or a screengrab of your receipt)
  2. 2) Photos of the package exterior, interior packaging, and state of the damaged item(s) (in the case of damaged or broken items)
  3. 3) Shipment tracking number
  4. 4) Order ID of the damaged or missing item(s)
  5. 5) Basic explanation of the damage to your item(s)
- - Members must submit the damage report to the post office or delivery company within 7 days of the package's arrival.
- - Broken items that are eligible for a full refund must be shipped back to us within 1 week of request in order to receive compensation.
- - Compensation is not provided for items that couldn't clear customs.
- - Compensation is not provided for import taxes or customs fees.
3. We are not liable for issues regarding item functionality or brand authenticity. In the case that items purchased are found or suspected to be counterfeit or are not functioning correctly after arriving at a member's delivery address, members agree that they will not seek compensation directly from our company.
4. Our service's business operation hours are from 10:00 AM to 6:00 PM JST (does not include weekends and national holidays). However, members are able to place orders out of our business hours.
5. Our Customer Service operation hours are from 10:00 AM to 6:00 PM JST (does not include weekends and national holidays).
6. As our Customer Service center does not operate on weekends or national holidays, inquiries from members regarding purchases will be handled on the following business day.
7. Depending on the country or region, members may be required to pay customs fees charged in accordance to import laws and regulations for their country or region in addition to our service fees. We are not in affiliation with or involved whatsoever with customs entry. As such, members planning to import items which require importing approval certificates or related documentation for their country or region in order to pass customs are responsible for obtaining any necessary documents or certificates and confirming this information beforehand with the local customs office in their country or region before using our service.
8. We will not be liable for any losses or damages incurred from customs fees resulting from failure to comply with the previous clause or violation of laws and regulations, nor will item returns or refunds be offered in these cases. Additionally, members will be responsible for bearing any costs in the case that damages are also incurred by our company. Even if customs procedures or payment of customs duties are found to be necessary after the purchase of item(s), members are to follow through with any procedures with the local authorities.

7 : (Purchase of Items)

1. A purchasing contract between our company and members for the purchase of items are formed at the time a customer is notified that payment for an order has been approved.
2. However, we reserve the right to refuse purchase or international shipment of items if determined at the time of ordering or warehouse delivery that a customer, either intentionally or by error, has ordered an item included in Article 11 of our Terms of Service, or any equivalent item. The final decision determining the eligibility of an item's purchase or international shipment will be made by our company on the basis of these Terms of Service, as well as other factors including the law and public policy.
3. Items containing lithium batteries or lithium ion batteries are ineligible for shipping to some countries and regions. As such, members are responsible for confirming the rules and regulations in their country or region, and to contact our Customer Service via email before purchasing any such item. We take no responsibility for any problems or losses resulting from user negligence regarding the provision above.
4. There may be cases where an item is returned to us due to the lithium battery not being installed or built-in to the item. In such cases, members will be responsible for return shipping and all costs incurred for repacking and shipping the item again.
Reference: Conditions for sending lithium batteries by international mail
https://www.post.japanpost.jp/int/use/restriction/restriction02_en.pdf
5. Beverages with over 70% alcohol fall into the definition of flammable goods and therefore their purchase is forbidden. There may also be countries that forbid beverages with less than 70% alcohol. Please check with the corresponding authorities before placing an order.

8 : (Payment for Services)

1. Our service uses the following payment methods.
1. PayPal
2. Credit card (Visa, MasterCard, American Express)
3. Apple Pay
4. Google Pay
5. Shop Pay
6. Amazon Pay
2. When using our service to purchase an item, members are to pay the following fees to our company within a given time period.
- - Item price
- - Payment transaction fee
- - International shipping
- - Other costs (if necessary)
  * Packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel) will incur a 2,800 yen Export Clearance Fee.
3. In addition to the above fees paid to our company, members may also bear customs duties that are charged in their respective country or region.
4. Even in the case of a membership suspension or deactivation in accordance with the terms in Article 5., members are obligated to complete all necessary payments and procedures to have items already purchased shipped to their delivery address.
5. We are not responsible for any amount lost from a refund caused by exchange rate fluctuation due to the timing of payments made via credit card or PayPal.
6. In addition, members acknowledge that various fees that may be incurred during a refund are not charged by our company, and are in no way associated with us or our fees.
7. Regardless of reason, members agree to cover any disposal fees and any other necessary expenses incurred when requesting that an item or part of an item be disposed of. In the case that such an item has already been packed, members further agree to pay an additional re-packing fee, charged separately.
8. In the case that a member wishes to modify the contents of a shipment after it has been instructed, a repacking fee will be charged. There may be cases where it is not possible to modify the contents of a shipment.
9. Even in the case of a membership suspension or deactivation in accordance with the terms in Article 5., members are obligated to complete all necessary payments and procedures to have items already purchased shipped to their delivery address.

9 : (Packing and Shipping)

1. Our service offers the following shipping methods:
- Sea freight (surface mail) *Please contact before payment for other shipping methods.
2. Members are to submit shipping instructions for items purchased.
3. If PayPal is chosen as your payment method, we will only be able to ship to the country or region registered with your PayPal address at the time of payment.
4. As a principal rule, members are not able to specify the manner in which their items are packed or request different packaging for each item.
5. Once a shipment has been packed and is waiting to be shipped, we are no longer able to modify the values shown on the invoice in accordance with Japanese law.
6. FedEx and DHL delivery services offered by our company are not covered by a compensation system (Money Back Guarantee). In the event that a shipment is delayed, our company, FedEx, and DHL are not liable or obligated to provide compensation.
7. Oversize items can only be shipped with FedEx.
8. Items that meet any of the conditions below will require outsourced packing. Members must pay the actual cost to have a packing company pack the items.
- 51 kg or above
- 30 kg or above and 300,000 yen or above

10 : (Cancellations, Returns and Exchanges)

Only members who accept the provisions regarding cancellations, returns, refunds and claims detailed in this article may use our service. As such, use of our service constitutes the member's acceptance of the terms in this article.

Cancellations
Orders are unable to be cancelled once they are placed.

Returns, exchanges and claims (including damaged, defective, or incomplete items)
Any claims or other requests for returns or exchanges will only be accepted within 7 days of the product being delivered to the provided delivery address. In the case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we will exchange or return. Members are to confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item. Members agree not to directly request a chargeback or refund through a credit card company or payment agency after the arrival of an item due to reasons outside of our company's control.

11 : (Prohibited Items)

1. We are not responsible for confirming any country or region's rules or regulations regarding import of items, and will not provide guarantees regarding an item's eligibility for import at the destination country or region. Members who use our service to ship items internationally take full responsibility for confirming rules and regulations regarding import and export in the destination country or region before placing an order. We will not be held liable for any losses or damages resulting from the purchase of prohibited items, and will not offer cancellations, returns or refunds in such cases.
2. In the unlikely case that a prohibited or restricted item is instructed for shipment abroad and is discovered to be ineligible for international shipment during transport, the member will bear all costs and fees charged by the delivery company to handle the shipment according to their procedures. Further, members take full legal and financial responsibility if any incident should occur, or if a third party should suffer damages, as a result of shipping a prohibited item.
3. In cases where we need to dispose of an item which is ineligible for international shipping, or where part of an item needs to be removed to make the item possible to ship abroad, members agree to cover any disposal fees and any other necessary expenses. In the case that such an item has already been packed, members further agree to pay an additional re-packing fee, charged separately.

12 : (Prohibitions)

The following actions, or any activity that may be related to them, are strictly prohibited. All members are expected to comply strictly with these prohibitions when using our service.

Purchasing items which are prohibited from purchase by our Terms of Service.
Using a forged or falsified credit card, or using a credit card without being able to provide an authorization code upon request.
Using our service for any other illegal purpose.
Violating our Terms of Service or public order.
Defaming or violating the rights of our company or any third party.
Requesting a refund directly from your credit card company or payment agency after placing an order.
Violating the law, or any action that may be regarded as illegal.
Violating Japanese law, the law in your country or region of residence, or international law.
Purchasing items for the purpose of military use.
Intentionally interfering with the business operations of our service, or of a seller's site.
Making unreasonable demands that exceed our responsibility or legal liability as defined in our Terms of Service.
Harassing or inconveniencing other members of our service, the seller, or any other third party.
Intentionally reporting false information.
Sending or writing harmful programs or emails.
Illegally entering our site server or other computers.
Any other activity equivalent to the prohibited actions defined herein.
Additionally, members are prohibited from taking any action listed above through a third party. Please note that we assume no responsibility or liability for any damages caused by these actions.

13 : (Non-Provision of Services)

We reserve the right to not provide or complete our service for a member even after a successful purchase of items in the case that any of the following events are either confirmed or determined to be likely. We will not be held liable for any losses or damages resulting from these cases.

if the item purchased is found to be included in Article 11 of our Terms of Service, or equivalent to such items.
If obtaining an item purchased by a member is determined to be unreasonably difficult.
If the displayed price and information for an item purchased is incorrect or differs significantly from the general market price, due to a system error.
If a member does not settle necessary payments to our service within the designated time period.
If items are discarded or disposed of at customs.
If a member is not able to or refuses to receive item(s) purchased.
If the delivery address is unknown or the whereabouts of the member cannot be confirmed.
If a member is unresponsive to communication.
If a member has violated our Terms of Service.

14 : (Insurance Disclaimer)

Members agree to use our service with the knowledge that we cannot provide any guarantees regarding the following cases.

We cannot guarantee that we will successfully complete an order after it has been placed.
We cannot guarantee that a purchased item can be exported from Japan, or that it can be imported to the destination country or region.
We cannot guarantee that due to a system error, unauthorized access from an electronic attack, or error caused by a third party that our services will not be delayed or stopped in order to avoid any loss of data.
We cannot guarantee that automatic emails sent from our site or our servers will not contain any harmful viruses.

15 : (Suspension and Interruption of Services)

We reserve the right to change or amend all or a portion of our services, as well as completely discontinue or suspend our services without any prior notice for the purpose of performing periodical maintenance, relieving system overload, protecting members' personal information, or whenever otherwise necessary to provide better service. We are not liable for any damages or losses incurred by members due to such interruption or suspension.

16 : (Changes to and Suspension of Services)

1. We reserve the right to change or discontinue part or all of our service at any time without prior notice.
2. We are not liable for losses incurred by members due to changes to or suspension of fees or services.

17 : (Governing Law and Jurisdiction)

1. All Terms of Service and individual agreements conform to and will be interpreted in accordance with Japanese law only. Any interpretation based on non-Japanese law will not influence the interpretation of our Terms of Service or other agreements
2. In the case of a conflict or dispute concerning any of our Terms of Service, it shall be submitted to the Tokyo District Court or Tokyo Small Claims Court as the exclusive agreement jurisdictional court of first instance.

Recover password

Create my account