Requests for returns, for any reason, must be received within 10 days of delivery to be considered.
Returns of Damaged or Defective Items
Damaged or defective items must be claimed to us to be refunded. If these conditions are met, we will refund you for the merchandise costs.
Damage to product packaging or boxes are not considered product damage. We are only able to consider returns in cases of damage or defects of the actual merchandise itself.
We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.
Packages Returned by the Post Office or Courier
A package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.
The cost of shipping will never be compensated in the case of a package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason.
If your package has incurred freight charges for its return to us, you are responsible for reimbursing us for those charges.
Returned international packages cannot be reshipped.
For cash refunds within 60 days of the date payment was made to Wholesale Japan, we will provide refunds in the currency and payment source originally used to complete the transaction or, if the customer prefers, as store credit in yen, at the current day’s exchange rate. Accepting a refund as store credit would avoid any fluctuations in exchange rates.
After 60 days, or for reimbursement of a payment made to an entity other than Wholesale Japan (such as for return shipping costs), we will refund in yen by PayPal at the current day’s exchange rate.
Wholesale Japan does not cover any fees charged by your credit card company or PayPal when processing refunds. All such fees are the sole responsibility of the customer.
Wholesale Japan is not able to provide any form of monetary compensation for orders that are cancelled without payment for any reason -- including but not limited to manufacturer cancellations, shortage of stock, or delays in release dates.
Orders are unable to be cancelled once they are placed for customer reasons.
We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment.
Once a paid order enters shipping processing, it cannot be cancelled.
If an item has a per-customer limit, that limit will be stated on the item's page or in the shopping cart. We ask that you respect these limits.
A per-customer order limit of one per customer means you can only order a total of one. If you already ordered one, and the item becomes available for sale again with a per-customer limit of one, please do not order it again; you have already ordered the limit.
If an item has a per-customer limit, the limit will be enforced. Any customer attempting to manipulate our system to place orders so that the total quantity is beyond the stated limit may have their orders cancelled and their account (as well as any related accounts) locked or terminated without notice.
Payment Disputes & Chargebacks
Wholesale Japan is committed to customer service and will promptly address any customer claims as detailed in our Terms and Conditions. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from Wholesale Japan.
We will solve all genuine customer service problems to reach a fair solution to the problem. But we will need to hear from you if a problem has occurred.
Wholesale Japan vigorously contests any PayPal or credit card disputes or chargebacks filed by customers. Customers who have filed such disputes or chargebacks may be blacklisted from using our service, meaning we will accept no further orders from them.